Role Summary

PracticeMojo is seeking a technical, service-oriented Member Services Representative to assist our company in delivering top-notch service to our 7,500+ members that subscribe to our services. The ideal representative will exude a passion for delivering exceptional customer support while proactively addressing any technical or service issues to deliver resolutions in a timely manner.

By joining our team, you’ll maximize your skillset and get rewarded for great results! There’s also a lot of freedom to find out what you’re good at and opportunities to explore.

At our office, there’s never a dull moment. The people here are driven, collaborative, and dedicated to working hard while simultaneously having a good time. Whether its end-of-month lunches or fun, team-building events, there’s always something going on that brings our team together.

Essential Duties and Responsibilities:

  • Become the client’s trusted website consultant by recommending best practices for their including aesthetics, navigation, and overall architecture
  • Assign, update and manage client requests through cases in our ticketing system
  • Strive for and meet daily, monthly and annual personal and departmental quotas for performance
  • Provide training to new clients on how they can access and edit their website
  • Provide recommendations to existing clients on overall site edits/improvements
  • Demonstrate outstanding customer service through phone, email, and chat support
  • Perform edits through our proprietary website editor (knowledge of Word, HTML, scripting, etc.)
    • Add/change/remove text, images, links
    • Implement third party codes and widgets
    • Assist client with semi-custom design changes
  • Contribute feedback and ideas on how to improve department and/or member experience
  • Interact with other departments in a professional and respectful manner
  • Participate in on and off-site trainings
  • Perform additional duties as assigned

Knowledge, Skills and Abilities:

  • Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)
  • At least 1 year of customer service experience in a fast paced and customer focused environment, preferably in a technical call center environment
  • Familiarity with CRM, preferably Salesforce.com, or similar systems required

Additional Requirements:

  • Strong time management and project management skills
  • Ability to work a flexible schedule including overtime as needed
  • Associates or Bachelor’s Degree (preferred)

Physical/Mental Requirements for the Job:

  • Prolonged periods of seating
  • May be requested to work overtime and weekends if deemed necessary
  • Must be able to lift at least 20 pounds
  • Certain management positions might be required to occasional travel

Location

This role is office-based in our Phoenix, AZ headquarters (not available for tele-commuting).

Benefits

  • Excellent compensation and benefits package
  • Generous vacation and paid holidays
  • Medical, dental, life, and vision plans
  • 401(k) plan

Think you’re the right fit for the job? Email careers@prosites.com to apply.