As with everyone else in our communities, we are deeply concerned about the effect of the coronavirus (COVID-19) on our employees, our customers and your patients. Our hearts go out to those who have been affected by this unprecedented event and we join everyone in our appreciation of our healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus.
PracticeMojo is placing our employees, customers and community first. Please consider us a supportive resource to help you communicate and provide critical updates to your patients.
To support the needs of your practice, your patients and your staff, here are a few steps we can help you take during this crisis:
Send an email to your patients informing them of your status. An email campaign template has been created for you to send to your active patients regarding concerns and care during this time. You can find it on your dashboard under featured campaigns and instructions on how to set it up can be found here.
Reminder message updates. We can modify your courtesy reminder text messages to add language regarding cancellations or postponement of appointments, or help you prepare a message in the event your office will need to close.
We also encourage you to update your office hours on your website, Google My Business and your social media channels should you need to close your office or reduce your hours.
We are here for you. All offices will remain open and hours are unchanged. Our team is standing by to answer any questions or make any changes you need to your website to help you through this time at 800-556-2580. We are maintaining normal business hours to answer your questions. As the situation with coronavirus (COVID-19) continues to develop, our team is ready and standing by to support you.
We thank you for being a loyal PracticeMojo member and we look forward to getting past this tough time and getting back to helping you help your patients.
Sincerely,
Dave Rutan
CEO
